Terms of service
Last Updated: 24th April 2026
These Terms of Service (“Terms”) govern your use of our website and the purchase of eSIM products from us. By purchasing or using our services, you agree to these Terms.
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1. About Us
We are RoamEZY Ltd. a business registered in [England and Wales / Scotland / Northern Ireland].
Registered Office: Unit H Third Floor, Winton House, Stoke Road, Stoke on Trent, Staffordshire, ST$ 2RW, England, UK
Contact Email: info@roamezy.co.uk
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2. Our Services
We provide digital eSIM products that enable mobile data connectivity in supported regions. All products are delivered electronically and require a compatible device.
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3. Eligibility
By using our services, you confirm that:
- You are at least 18 years old, or
- You have permission from a parent or legal guardian
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4. Orders & Contract Formation
- When you place an order, you will receive an order confirmation email.
- A legally binding contract is formed once your payment has been successfully processed and the eSIM is delivered.
- We reserve the right to refuse or cancel orders where necessary (e.g., suspected fraud or pricing errors).
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5. Pricing & Payment
- All prices are listed in GBP (£) unless otherwise stated.
- Prices include VAT where applicable.
- Payment must be made in full at the time of purchase.
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6. Delivery
- eSIMs are delivered digitally via email or account access.
- Delivery is typically immediate but may be subject to technical delays.
- You are responsible for ensuring your email address is correct.
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7. Right to Cancel (Digital Content)
Under the Consumer Contracts Regulations 2013, you have the right to cancel digital content purchases within 14 days.
However, by purchasing an eSIM, you expressly agree that:
- Delivery may begin immediately, and
- You lose your right to cancel once the eSIM has been activated or accessed.
Refunds are only available in accordance with our Return & Refund Policy.
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8. Use of Service
You agree to:
- Use the eSIM only for lawful purposes
- Not misuse, resell, or abuse the service
- Ensure your device is compatible before purchase
We are not responsible for:
- Network performance issues beyond our control
- Device incompatibility
- Coverage limitations in certain areas
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9. Intellectual Property
All website content, branding, and materials are owned by or licensed to us. You may not copy, reproduce, or distribute them without permission.
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10. Limitation of Liability
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any rights you have under UK consumer law
To the fullest extent permitted by law, we are not liable for:
- Indirect or consequential losses
- Loss of business, revenue, or data
- Service interruptions outside our control
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11. Termination
We may suspend or terminate access to our services if you breach these Terms or misuse the service.
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12. Privacy
Your personal data is handled in accordance with our Privacy Policy.
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13. Changes to These Terms
We may update these Terms from time to time. Continued use of our services constitutes acceptance of the updated Terms.
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14. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless you reside in another part of the UK, in which case local laws may apply.
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15. Contact Us
If you have any questions about these Terms, please contact:
Email: info@roamezy.co.uk
Address: Unit H Third Floor, Winton House, Stoke on Trent, Staffordshire, ST4 2RW, England, UK