Refund policy

Last Updated: 24th April 2026

Thank you for shopping with us. Please read our Return & Refund Policy carefully before making a purchase.

1. General Policy

Due to the digital nature of our products, all eSIM purchases are considered final once activated. However, we do offer refunds under specific conditions outlined below.

2. Eligibility for Refunds

You may be eligible for a refund if:

• The eSIM has not been activated, and
• The refund request is made within 180 days of purchase.

Once an eSIM has been activated, it is no longer eligible for a refund, regardless of usage.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• The eSIM has been activated or partially used
• Incorrect purchase (e.g., wrong country or plan selected) after activation
• Device incompatibility if not verified prior to purchase
• Change of mind after activation

4. How to Request a Refund

To request a refund, please contact our support team at info@roamezy.co.uk with:

• Your order number
• The email used for purchase
• A brief description of the issue

Our team will review your request and respond within 2–5 business days.

5. Refund Processing

If your refund is approved:

• The amount will be refunded to your original payment method
• Processing times may vary depending on your payment provider (typically 5–10 business days)

6. Technical Issues

If you experience technical issues preventing activation, please contact our support team before requesting a refund. We will make reasonable efforts to resolve the issue. If unresolved and the eSIM remains unactivated, a refund may be issued.

7. Changes to This Policy

We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

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If you have any questions, please contact us at info@roamezy.co.uk.